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KCANMonitor Freezes: Troubleshooting Guide

 
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hannes



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Post16-05-2020, 16:07    Subject: KCANMonitor Freezes: Troubleshooting Guide Quote

I wanted to use the "Message Changes" feature of KCANMonitor version RKS+CAN 2.70 Build 403 for the first time today. After starting "Message Changes", the software freezes with the message "No response". "Trace and Monitor" has been working perfectly for me for years. It is running on Windows 10 build 18362.

What could be the reason for this?


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Post17-05-2020, 18:52    Subject: KCANMonitor Freezes: Troubleshooting Guide Quote

Hi,

Could you please send me a log of the data (received normally) so that I can reproduce the problem?

Best regards, Rainer.
Dipl.-Ing. (FH) Rainer Kaufmann - Embedded Software Freelancer
System RKS+CAN: CANHack.de CAN-Bus Interface


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hannes



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Post22-05-2020, 17:52    Subject: KCANMonitor Freezes: Troubleshooting Guide Quote

I've sent you the log via private message.


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Post29-05-2020, 13:01    Subject: KCANMonitor Freezes: Troubleshooting Guide Quote

"Thanks, it's in the queue for the next release!"
Dipl.-Ing. (FH) Rainer Kaufmann - Embedded Software Freelancer
System RKS+CAN: CANHack.de CAN-Bus Interface


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Post29-05-2020, 14:06    Subject: KCANMonitor Freezes: Troubleshooting Guide Quote

Great - thanks! What kind of timeframe are we talking about approximately?


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Post30-05-2020, 9:08    Subject: KCANMonitor Freezes: Troubleshooting Guide Quote

First of all, I'm on vacation...

...but if it's urgent, you could speed up the process by setting up CAN filters and identifying which messages are causing the issue.

Best regards, Rainer.
Dipl.-Ing. (FH) Rainer Kaufmann - Embedded Software Freelancer
System RKS+CAN: CANHack.de CAN-Bus Interface


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Post30-05-2020, 16:26    Subject: KCANMonitor Freezes: Troubleshooting Guide Quote

Hi,

I could do that, but I just noticed that the filters set under "Trace and Monitor" don't apply to "Message Changes" – there, all IDs are always displayed regardless of the filters applied.

Or what did you mean by "setting filters"?


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Post05-06-2020, 8:32    Subject: KCANMonitor Freezes: Troubleshooting Guide Quote

Hello,

You can directly configure the hardware filters within the KCANMonitor program settings (Settings/Options).

Best regards, Rainer.
Dipl.-Ing. (FH) Rainer Kaufmann - Embedded Software Freelancer
System RKS+CAN: CANHack.de CAN-Bus Interface


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